Frequently Asked Questions

What is Blue Cup LLC?

Blue Cup is a community-centered brand built around coffee, connection, purpose, and thoughtfully selected everyday finds.

How long does shipping take?

Orders are processed within 1–3 business days after payment is confirmed. Estimated delivery times vary by product and fulfillment partner. Tracking information will be sent when your order ships.

How much does shipping cost?

Standard shipping is included in the listed price on products where Blue Cup has built shipping into the price. If any additional or upgraded shipping charge applies, it will be shown before you submit payment at checkout.

Why might items in the same order arrive separately?

Some Blue Cup products are fulfilled by different fulfillment partners or locations. Because of this, items from the same order may arrive in separate packages and may have separate tracking numbers.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with available tracking information.

What if my order arrives damaged, incorrect, or with an item missing?

Please contact Blue Cup LLC within 30 days of delivery and include your order number along with clear photos or video showing the issue when applicable. We’ll review the information and work with the appropriate fulfillment partner when necessary.

What is your return policy?

Please review our Refund Policy for current eligibility requirements and instructions before sending an item back. Do not return a product without contacting Blue Cup LLC first.

Who do I contact if I have a problem with my order?

Blue Cup LLC is your point of contact. Please use our Contact page for customer support and include your order number when contacting us about an existing purchase.